Lessons From Bad Bosses

There are some great movies about working for bad bosses. Check out Horrible Bosses, Working Girl, or the great 9 to 5.

Staff on Chess Board

Staff on Chess Board

I’ve been a boss and I’ve been bossed. I liked being the boss better.

It wasn’t an ego thing. My father was President of one of the banks in the small town where I grew up. He naturally commanded respect and, of course, I wanted to be like my Dad. Through him, I saw both the rewards and the disadvantages of being in charge. And there are plenty of both.

I confess to being a better boss than an employee and got to be very “black & white” about people to whom I was subordinate. I could forgive and work hard for bosses who had plenty of drawbacks but who were people who deserve respect. But I had no time for managers who were out of their league being in charge.
Ultimately it came down to whether or not I sensed that they respected us as subordinates and that their enthusiasm was for the organization, of which staff plays a key role. I hated toadies and suck-ups and bosses who liked toadies and suck-ups.

But you learn valuable lessons from every boss. From the good ones, you learn what to do and from the bad ones you remember what do to avoid.

Here are 4 “worst practices” I learned to avoid from observing and working for bad bosses:

  • I’m in charge; I’ve arrived: Once I was competing with someone else for a managerial position. I asked him why he wanted the job and he told me: “I don’t know. The money and the position, I guess.” He lasted in that job for less than 4 years. I replaced him and stayed for 10.
  • Now they have to do what I say: Sure, you may have a title that gives you authority but there is such a thing as malicious obedience. Sure, sometimes you need to be firm but, if you’re a good manager, those times are rare. As Michael Hyatt said in a recent blog post: “If you want their very best, you have to have their hearts. You can’t demand this or even buy it with a paycheck. You have to earn it.”
  • Why would I need advice from staff? I’ve got more experience than they do: Some managers feel that asking staff for ideas would weaken their own position, especially if you actually mean it and adopt the ideas. Wrong! Staff can have great ideas and will be even more motivated if you make the great ones happen.
  • You can’t trust employees: One of the worst bosses for whom I worked had this attitude. As a person he was shallow, narcissistic, and manipulative. In other words, poor managerial material. Sometimes employees will let you down or act dishonestly but I’ve always found those to be the exceptions.

Mutual respect and trust are essential to great manager/staff effectiveness and efficiency.

What have you learned from your bosses?

Best Persuasive Speech. Ever.

"Persuade" Definition

“Persuade” Definition

Persuasive communication is an art, but it can be learned.  It introduces a thought that may disagree with the beholder’s beliefs but does so with respect and honor wishing to help him benefit from accepting your idea, your product, your service.  It is a process that demonstrates your working hard to understand the value of their point of view and inviting them to reciprocate.  It was also one of Stephen Covey’s 7 Habits:  “Seek First to Understand; Then To Be Understood.

I think that our leaders in Washington would do well to remember that and to study a little Shakespeare.

Marc Antony’s speech to the Roman mob at Caesar’s funeral, in Shakespeare’s play Julius Caesar, is the best example I can choose.  Anyone can benefit from the skill and subtlety of the writing and how it can be brought to life by perceptive interpretation.

Talk about the ultimate sales pitch:  Antony faces a Roman mob incited by Brutus and  the senate who justify the murder of Caesar by condemning him as a tyrant and would-be emperor.  The Romans are with them and approving in full voice when Antony steps before them, now in some danger himself.  He now stands before the Roman mob at Caesar’s funeral and denies that he is here to contradict the noble senators and just wants to bury his friend.

Then he very carefully, slowly, deliberately, skillfully weaves other meaning into his oratory and leads the Romans to exactly the opposite conclusion.

He skillfully moves from:

  • A type of penitence to
  • Agreement with the senate, followed by
  • Some seeming contradictions and then,
  • Some real questions.

Eventually, he senses that the mob has turned his way, he allows his tone to turn sarcastic and eventually invites the mob to to condemn the assassins as murderers of a beloved hero and the mob is with him.

Here are two examples of quite different interpretations of this speech, the first in a more classical presentation by the brilliant actor Marlon Brando.  The second is a more contemporary, bare-bones delivery by the Royal Shakespeare Company with a a cast that is, I think, African in origin and the phrasing is almost musical.

In both of these, I’ve included only the first few minutes but you will appreciate both the words and how they’re spoken.

Here also is the speech in written form, should you care to read it.

This speech also brings into focus some essential elements from which salespeople and public speakers would benefit.  In both cases, they are in the business of opinions of their audiences and sometimes wanting to change those opinions.